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Feedback at Work

Would you like to go into conversations around performance and teamwork with confidence that you can

  • speak directly,
  • get the honest goods back,
  • get to work together,
  • without compromising by softening the message?

It is possible and, better yet, it’s possible while simultaneously reducing employee turnover, boosting engagement, and improving customer service.  We can do all of this by bringing Collaborative Communication to your workplace and supporting leaders one-on-one. Learn to:

  • build trust by hearing what’s important 
  • filter disconnecting language for valuable messages that will support the business
  • say very clearly and without compromising what is important to you in ways others are more likely to hear
  • make requests that make it clear what you want so that the work can get done well

I offer custom trainings (online or in-person at your workplace) to support effective performance measurement conversations and workplace/team collaboration.

Your workplace is unique. Book a no-pressure 20-minute discover session to learn more or call me at 780.933.5542.

Giving Feedback for Results and Loyalty
Public & Private Group Training

4 hours, online or in person 
8:30 am – 12:30 pm MT (Edmonton)
Publicly available training or Private Group Booking.

Do you want to lead energizing performance evaluations that give you space to fully express what you want from them while also fostering your employees’ internal motivation? Would you like employees to have a clear path forward that can be measured objectively? Would you like to build longer-term engagement that reduces employee turnover?

In this interactive 4-hour introduction, Giving Feedback for Results and Loyalty, you learn ways to:

  • Transform common pitfalls like appraiser bias with objective observation
  • Identify what matters to you so that you can convey it fully without moralistic judgments that can erode trust and foster disengagement
  • Make specific, doable, positive requests that enable focused performance and objective (self-)evaluation
  • Express appreciation in authentic, full ways that foster self-motivation

You can incorporate these ideas and skills into your current performance feedback systems (e.g. MBO, BARS, 360°) or use these to design one from scratch. The course includes concepts and practice so you can start integrating the ideas right away.

You can join a scheduled online class (individual registrations) or arrange a private class that is only open to your organization or group.  Private bookings can be online (default) or in person (contact us). 

Private bookings for this course are available on Tuesday mornings from 8:30 – 12:30 pm MT (Edmonton) unless otherwise arranged. To book a private online class at this time, pay and pick an available Tuesday on the Calendly link you receive.  If you wish to confirm available times before booking or are looking for a different time, simply contact us.

Hear Feedback, Never Criticism
Public & Private Group Training

4 hours, online or in person 
8:30 am – 12:30 pm MT (Edmonton)
Publicly available training or Private Group Booking.

Have you received feedback that you found hard to take in – maybe it fell into your personal experience of “downright critical” or “unreasonable”?  When we see feedback through the lens of the giver’s needs and realize that feedback is always about what they want, you can have a whole new relationship with feedback.  You never need to hear criticism, rather just a please or a thank you. Furthermore, you can integrate feedback more wholeheartedly when you connect with the underlying importance rather than simply comply to receive external validation or rewards. In short, you can more joyfully embrace the genuine opportunities to grow, to contribute, and to advance.

What do you do if you really do not agree with the feedback, you are looking to be recognized more fully for the contributions you have made, or you just want more feedback than you are getting? You start a new dialogue from a place of clarity about what is important to you and with curiosity about what might matter to the other.

In the 4-hour session, Hear Feedback, Never Criticism, you are introduced to ways to:

  • Get re-grounded so you don’t “flip your lid” when what you hear triggers you so that you don’t end up reacting in ways you later regret
  • Identify what the other person values instead of registering their upset or criticism
  • Negotiate based on what each of you values so that the outcomes align more with your needs as well as that of the feedback giver and your organization
  • Ask for the feedback you are longing for to help you to grow and advance
  • Ask for specifics when you receive praise or compliments so that the appreciation can sink in and contribute deeply to your well-being

What you learn can transform your mindset forever (and the rest comes with practice).  You can also take these learnings and translate these to communication outside of feedback situations – including at home.   

You can join a scheduled online class (individual registrations) or arrange a private class that is only open to your organization or group.  Private bookings can be online (default) or in person (contact us). 
 
Private bookings for this course are available on Wednesday mornings from 8:30 – 12:30 pm MT (Edmonton) unless otherwise arranged. To book a private online class at this time, pay and pick an available Tuesday on the Calendly link you receive.  If you wish to confirm available times before booking or are looking for a different time, simply contact us.

Train One-on-One with a Facilitator

Prefer working one-on-one, privately, on a specific performance review or workplace communication issue? That’s possible.  Book a 55-minute one-on-one here. 

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