Hear Feedback, Never Criticism is an interactive, 4-hour introduction to delivering exceptional customer service. Stay grounded by moving past customers or other business stakeholders’ upsets and criticisms. Identify underlying values and effectively negotiate for your organization and yourself, based on these values.

This is a live group session, delivered online, for your workplace.  You choose a session date that works for your organization with the Calendly link offered. To check dates in advance, contact us.